Advance Payment package
- Basic plan package
- Intermediate package
- Family Postpaid package(150 CUG minutes within 2-9 family members)
?For Basic, intermediate and advance payment packages, an individual can apply. For Family package, an individual can apply BUT has to add a minimum of 2-9 family members.
Faqs And Details About Airtel Closed User Group (CUG) Subscription Services
Question:? Can a SME OR corporate customer apply for the individual packages?
Answer:? No, the packages are only for individuals and cannot be used by SME and corporate.
Question: What is the meaning of a Family package Closed User Group (CUG)?
Answer:?This is where members of a family can make calls to each other for free based on a minimum fair usage policy (150 minutes). Calls made outside the CUG will be charged at the rates outlined in the tariff table below.
Question: What is the meaning of Monthly Access fees?
Answer:?The monthly access is the amount paid by each line on a monthly basis to enjoy CUG and the special tariff that comes with the new SME packages. This amount is charged every month with the monthly bill asides the regular call charges used up by the customer. This amount does not include Voice, SMS and data usage.
?How do I subscribe to the new individual Packages?
?If you are already an Airtel Prepaid customer, you would have to conclude all standard migration process from Prepaid to Postpaid by preparing all the necessary documentation and verification/approval by credit control.
- If you are not an Airtel customer ? You can contact the Airtel account officer of your organization, or call 131 for more information.
- If you are already an Airtel Postpaid customer ? If you are Postpaid customer on a separate package and wish to migrate to any of the new SME packages, please contact the Airtel account manager of your organization, or visit any of our Airtel Shops for more information.
Question: How do I opt out of the individual Postpaid packages?
Answer:?Simply contact your account manager and settle all your outstanding bills.
Question: If I leave any of the new individual packages and want to join again, how do I get back on the plan?
Answer:?You can contact the Airtel account manager of your organization, or visit the nearest Airtel Shop.
Question: Am I required to pay any deposit before my line is activated?
Answer:?Yes you would be required to pay a security deposit depending on whether you choose the minimum commitment or monthly access fee. Security deposit includes the minimum monthly commitment but excludes the monthly access fee. The scenarios below explain further.
Monthly access fee: Security Deposit = Credit limit + access fee
? ? ? ABOUT THE MONTHLY ACCESS FEE
Question:? Do I have to subscribe or commit to anything to enjoy this offer?
Answer:? It depends on the package. The basic plan doesn?t require a monthly access. However, to subscribe to either the family, intermediate or advance packages, you will need to pay a monthly access fee for your line or based on the number of lines you are acquiring (for FAF package).
Question:? What happens if I do not use my line for the month?
Answer:?You would be billed your monthly access fees depending on the package you are subscribed to. If you are leaving town, kindly contact the nearest Airtel shop or your account officer to soft bar your line.
Question: When is the monthly access fees paid?
Answer:?This amount is charged in your monthly bill after the bill cycle has been concluded. Standard payment guidelines for Postpaid apply.
Question: What happens when I reach my credit limit?
Answer:?You can either contact Airtel for a credit limit increase or recharge your line and continue to make calls at your specially discounted rate.
Question: Do I get refunded if I deactivate any of the packages in the middle of the month?
Answer:?No, deactivations are better done at the end of the month.
Question: Can I join in the middle of the month or do I have to wait for the next month?
Answer:?You can join the plan at any time during the month and your monthly access fee would be prorated from the date you joined. The proration of the monthly access fee will only be done in the 1st month of joining the packages.
? ABOUT CREDIT TRANSFERS AND RECHARGES
Question: Can I do credit transfers?
Answer:?This package operates like all other Postpaid packages and cannot transfer credit to other lines.
Question:? What happens to the remaining credit in my Recharge and Bonus account, if it is not used up for that particular month?
Answer:? Any unused recharge credit remains in your account and can still be used at any time the following month. The amount recharged would first be used before your Postpaid account is debited for calls.
The FAF Postpaid package gives you the opportunity to have 2-9 people on a plan where you can talk to one another for 150 minutes within a closed user group with an access fee of N1,500 only. However, the other packages are based on which network, or number (CUG) you are calling.
There is a flat rate for calls on the network and calls off the network. You are not entitled to happy hour or friends and family but the tariffs are competitive.
Only calls to numbers of the organization on the CUG plan are free. All calls outside the CUG would be billed as stated in (12) above.
You get monthly complimentary SMS and monthly complimentary data within the bundle as is applicable and stated above.
For SMS, you will be charged out of bundle rates as stated above for Airtel to Airtel calls upon exhausting of your complimentary SMS
For Data, you will have the option to purchase additional data.
Recommend Links:
MTN Closed User Group (CUG) Subscription Services- All You Need To Know
9Mobile(Etisalat) Closed User Group Subscription Services- All You Need To Know
I subcrine my CUG line nd it shows me sucessful nd till now i can’t make call with it
Hi, faith,
In that case, you have not yet registered your CUG line yet. Find the closest Airtel Office around your residence. Go with 1 or 2 copies of your recent passport and register your CUG line before you can use it.
What do I need to retrieve my lost Airtel cug line
Hi Olatunji, To retrieve your lost Airtel CUG Line, you need to visit the nearest Airtel Customer Center in your region with your Identification Card/document, 2 Passports, 10 contacts on your Lost line.
how do i retrieve my lost CUG number. it was registered fot my company and the contact is not up to 10
Please visit the Airtel Office near you to request for Line Retrieval.
What is the code use for cug airtel subscription
Please call Airtel Customer care on 121.
My name hassan i have a subscribe probe, my fails to renew my boundle why? I need helo
Hi Hassan, call Airtel Customer care line with 121 or visit the nearest Airtel office to settle your problem.
My CUG stopped working after two weeks of subscription. The code *137# shows that my subscription is valid up to May 2, 2022.
How to register my line SUG service
Is there any code that I can press to migrate to CUG plan
Hi Jason, to get an Airtel CUG line, you might have to but one.
Hello I have using for long but not more effective how do I go about that?
It’s shows me application done
Hi Kabiru, please visit the nearest Airtel office to properly correct your need.
Business
I want to used it
I subscribe my CUG plan and after two weeks, if I call, they’ll be telling me that I don’t have sufficient credit in my line. The number I call is also on CUG plan. It happened more than once. After two weeks or something in between, my subscription will expire instead of one month.
Hi Muhammad, It is funny to say that you could have used up the unit meant for your monthly subscription.
Pls how do I check my monthly unit? Because am having same problem. I subscribe this morning and my girl 👧 is stil having subscription but airtel is telling both of us that we don’t have sufficient credit.
CampusTimesNG can I do the registration twice a month
No Emmydon
My cug plan finishes today and i have been trying to renew it but they are telling me that i cant do it
Hi Ussaini, have you called Airtel Customer care at 121?
Hello,just as Muhammad stated the issue he is having, I also have the same experience, except I check the number of minutes i have remaining and its over 500.
My name is umar shamsudeen I have problem with my CUG I can’t make call
Sorry Umar, endeavour to call Airtel Customer Care Center
I have used all my cug unit, I have been trying to subscribe but it keep saying “Invalid code” pls help.
You should simply call Airtel Customer Care Center. It will be solved.
Pls I’m problems my cug
Please consider calling Customer Care Center or visit the nearest Airtel Customer Center in your area,
The same thing applicable to me here
Pls how can I change my sim into polcom
How can I migrate to Polcom plan?
Was informed to dial *182# to migrate to the plan . Was also informed that line gets 10 free SMS weekly with weekly usage of N1000 . networks at 20k/s from the 1st second. Was informed to dial *183# to migrate to the plan
I tried calling but it is not going I sent a mail but no response till now
Hello,just as Muhammad stated the issue he is having, I also had the same experience, except I check the number of minutes i have remaining and its over 500.
Hi Ahmed,
It is important for you to know that your Airtel monthly subscription covers a certain volume of units. You may have used up that unit before the subscription expires. Have you used up your Text Units?
How can I get Airtel RCCCG sims please
Please how can I add a number to my CUG plan?
Please how can I add a number to my CUG plan? Pls
Hi,I subscribed my cug plan but I couldn’t make a call.
You probably have not registered you line, Hadiza. visit the Airtel office nearest to you.
Please visit the nearest Airtel Office or call customer care.
My subscription just finish I want sub but I was told that I am not eligible for that
Hi Aliyu, just click here: http://campustimesng.com/airtel-android-bundles-subscription-codes-and-price/
Pls ma, how can i check my left over balances on my CUG line
Please call Airtel Customer Care on 121
How Do you subscribe it
Pls if I want to obtain the cug sim card and I don’t know how will I subscribe to it due to this quarantine period any help by online procedure.
Beside may be I can go through the process of my existing airtel sim card.
Hi Olayemi, what about you calling Airtel Customer care?
I register an subscribe on my Airtel cug today but I couldn’t make call with it, that I didn’t have airtime.. please any way out…
Hi Ishaku, I want you to call Customer Care to register your line.
I registered polcom 3 days back and talk for about 4 hr now is telling me u cant make call due to network problem since yesterday pls wat can I do
There is a possibility a Network location in your area has gone down. Wait and try again later or call Airtel Customer Care Center.
I’m unable to subscribe to CUG, I want to reactivate my number again 08081768465
Sorry dear, visit your network office near you. Show your SIM card for reactivation.
My sister subscribe the CUG bundle yesterday night but this morning when she she want to make it say her account is low. Please what’s d problem. 800 naira subscription
Your sister may have spent long hours calling through the night. However, if it is not so, you should call Airtel Customer Center.
How can I be an agent of CUG
It will be interesting when you visit a nearby Glo customer center around your residence.
I need CODE the migration OF CUG AIRTEL
Hi Adamu, you would be best helped if you just call Airtel Customer Care Center.
My cug is finish before my expire date so how can I get another sub before next month
You have used up your subscription unit. Please load N500 to renew another subscription.
what the code i will use to renew my cug sub
Hi Kayode, You can contact the Airtel account manager of your organization, or visit the nearest Airtel Shop.
Why my cug system was not subscribe using code given *276*200#
Hi NAsiru, To Subscribe for POLCOM MONTHLY PACKAGE, dial *222*700# OR Send SMS MONTHLY BUNDLE to 222 @N700/Month.
I register but I can’t add number how can I do
Please it is important to call Airtel Call centre
I do subscription but the tell me that I don’t have credit in my line
I have Airtel CUG line and I have registered the but the Sim is not making call to Any CUG line and other CUG line they are not able to call me, I need help on this case pls.
Thanks regards
Good morning Yusuf Yohanna, this issue will be best corrected if you call Airtel customer care center.
How can I check my remaining balance
On cug
Abdulkadir, You might want to call Airtel Customer care Centre.
Pls I’ve done my 500CUG plan and I’ve never experienced something like your account balance is too low
Can I do the subscription twice a month??
Once your monthly subscription has finished, go for another.
How can I know my sim is registered
Just the moment you find out you can make and receive calls.
What number join you & me cug i need too code join you & me plse sent me with 07011555783
Sorry Mohammed, I do not understand your comment.
i misplaced my airtel cug sim..what are the requirement to retrieve my line
Sorry for the loss Chukwuka,
To retrieve back your line, you should visit the Airtel Customer Center in your region with your Identification documents and 2 copies of a recent passport. You will buy a new line from the office which will be used for the retrieve process.
Hi my name is abdallah !! Hi can i convert my normal airtel line to cug
Wow..! am sorry, you may have to buy an Airtel CUG line.
Can I make second subscription after finishing up the first subscription in the same month
Oh yes, of course!
Hii, I want to renew my CUG plan,but unsuccessful palcom package is not allowed on my plan.
I registered palcom package January 2019
Why and what happened with the line??
The line is not renew cgu 09042648647 y mr hajara
I’m problems my cgu 09042648657
I’m problems my cgu number 09042648647
I have registered for cug, me and my wife using this platform for long but I want expense the system to the members of my family, how can I do?
Hi Abubakar, ask or get CUG lines for your family members. Then register then at the GLO office in your region. That’s how they can join Glo subscribers and call you.
I need a code for renewal of CUG subscription for #500
Please, I subscribed my CUG line and it shows me sucessful nd till now i can’t make call with it. Please what’s the problem?
Hi Philip, You might need to call Aitel Customer Care center.
Hello, I’m new here
I want to know how many minutes or hours I can talk for a month before my subs expires.
And also, how much is charge for monthly sub for Airtel
500minutes
Hi Philip, you might need to call Airtel Customer Care Centre.
My CUG line has been barred, please what do I need to do and what are the conditions for keeping the line active?
Hi Ishaku, Please endevour to call Airtel Customer Care Centre.
I have a new Airtel sim and I want my migrate to polcom what is the code?
Hi Yahaya, To Subscribe for POLCOM MONTHLY PACKAGE, dial *222*700# OR Send SMS MONTHLY BUNDLE to 222 @N700/Month. If there is no response call Airtel Customer Care Centre.
Good afternoon Anty i have one ccp sim card i got it from my friend,i want even my girlfriend to get ccp sim how will i do?
Hi Al’Ameen, ensure you visit Airtel Customer Centre to get a new sim and register it before your girlfriend’suse
I bought two new cug lines in airtel office and I registered it there and also recharged it but one doesn’t call out but receives calls while the other is OK what is the problem how doni ratify it
Hi Bright, sorry for the problem on the CUG kine. Kindly visit the Airtel office where you bought the lines or Call Airtel Customer Care Center.
Must I buy a sim to use the CUG?
or
Do I just need to opt-in with my previous airtel sim?
Hi Malik Bala, CUG sim cards are Post Paid sims. This is the reason you should buy an Airtel CUG Sim.
Must I buy a sim to use the CUG?
or
Do I just need to opt-in with my previous airtel sim?
Hi Malik, CUG sim cards are Post Paid sims. This is the reason you should buy an Airtel CUG Sim.
I just subscribed for polcom cug but can’t make call what’s the problem please
Hi Isiyaku Hassan, Look through the link below for answers to your questions on POLCOM CUG:
http://campustimesng.com/free-calls-with-polcom-cug-line/
i already have cug sim on airtel but i dont knw how to use it. pls wat the first step??
Hi Yahaya, if you have registered your CUG line, load an Airtime to subscribe. Then you will be able to call anyone who has an Airtel CUG line.
Pls how do I check my monthly unit? Because am having same problem. I subscribe this morning and my girl 👧 is stil having subscription but airtel is telling both of us that we don’t have sufficient credit.
Hi Abdullahi, have you spoken with Customer Care Service about it since then?
What is the airtel customer care code pls,for morethan 2 months now i cannot use my CUG line they are tellinge application down help me pls
Sorry Habiba, for whatever inconvenience this may have caused you. Please visit the nearest Airtel Office to lodge your complain, then they would solve it for you.
Can I subscribe different packages using single cug line please.. Asin to subscribe for polcom this month and next month Agric com?
No, not at all.
Hi am abdullahi am using cug polcom but today I want to renewed my subscription but its telling me unsuccessful
Please, call Airtel Customer Care on 121.
how to buy cug sim procedure
Pls I just exhausted my call unit in my CUG line before the end of cycle, I have recharged another #500, i used same*276*6# that i used to active but it kept telling me im not eligible. what code I’m I to dial to reactive
Hi Atang, You can contact the Airtel account manager of your organization, or visit the nearest Airtel Shop.
Hi, pls I subscribed for the CUG line was able to make call but d next day the call didn’t go through have called d customers care, said it will be rectified but till now it hs not been, its over 4days now… Asked if I could subscribe again but its not possible and it can’t b disconnected… Pls what do I do?
Hi Joy, To Subscribe for POLCOM MONTHLY PACKAGE, dial *222*700# OR Send SMS MONTHLY BUNDLE to 222 @N700/Month. If you line was charged N700 for the subscription you might need to call Airtel Customer care line again at 121 or 111. Ensure that your complaint is clear.
I subscribed my Airtel CUG line and I made call for only that night and the in the morning I tried to make call it is not working again what do you think is the issue
Several things might have been the cause. You may have called throughout the night. Meaning that you used up your CUG unit throughout a single night. Also, there might be bad network in your area. If you are not guilty of “all of the above” then you can call Airtel Customer care with 121.
Why is it that i can’t subscribe for my CUG known
Musa, To resolve the issue, visit the nearest Airtel office.
Please how can I register my airtel line into cug plan and my wife’s own
You should just get an Airtel CUG Line.
i lost my cug line please which code can i use to convert my other line to cug
Sorry GAbi, you don’t convert to CUG line. You just buy a CUG line or process a Sim Swap when you loose your former line.
Good morning please i lost one of my CUG line and along way i lost all contact in phone which include the other cug line and my partner doesn’t have the number offhand. Is there a way for me to get the at outlet? Because i want to retrieve it.
Yes, Suleiman. please visit the nearest Airtel Office to your residence along with your identification Documents such as Identification Card, Or Driver’s License or International Passport, PHCN Bill Payment Slip, NIN Verification Number.
How can I return agric CUG pleaseI hi
Best thing is that you visit Airtel office to do so.
How can I return agric CUG pleaseI hi
Am using cug before but now I migrated to Airtel freedom pls how can I retrieve it back to cug
Umar, If you don’t seem to be able to use the given method on the post, better call Airtel Customer Care.
Pls I subscribe my cug and it didn’t last up to 5mins..I did another one am the same thing happened ..wat can I do..1k gone
Sorry for the inconvenience this may have caused you. Please visit your network office to get the issue corrected.